What is a Virtual Phone Number?

A virtual phone number is a business phone number that isn’t tied to a specific phone line, desk, or physical location.

In simple terms, it’s a number that can route calls wherever you want them to go.

That could be your office phone system, a mobile, another site, a remote worker, or even multiple people at the same time. From the customer’s point of view, they simply dial your business number as normal. What happens behind the scenes is where the flexibility comes in.

Traditionally, phone numbers were heavily linked to physical locations. If you moved office or wanted calls handled somewhere else, things could quickly become awkward. Virtual phone numbers remove a lot of those restrictions and give businesses much more control over how calls are managed.

They’re commonly used by businesses with remote workers, multiple locations, mobile teams, or companies that simply want a more professional setup without being tied to a single office.

You’ll often see businesses using local virtual numbers as well. For example, a company based in Ashford might have London, Canterbury or Maidstone numbers so customers feel like they’re dealing with a local business in those areas.

Virtual numbers are also useful for business continuity. If there’s a problem at the office, calls can quickly be diverted elsewhere so customers can still get through without even noticing there’s an issue.

And despite the technical-sounding name, most businesses using virtual phone numbers just know them as “a much easier way of handling calls.”

That’s really the point of them.

More flexibility, better call handling, and fewer limitations than traditional phone lines used to give businesses.

Because these days, where your calls ring is often far more important than where your desk happens to be. Something the team here at A2B Technology understands well, having worked with numerous clients to ensure that they have the best communication tools no matter where their business takes them. 

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