What is Hosted Telephony?

Hosted telephony is a business phone system that lives in the cloud instead of sitting in a physical box in your office.

That’s the simple answer, and we really could get geeky with this one!

Traditionally, phone systems were physical bits of hardware installed on-site. If something needed changing, expanding, or fixing, it often meant engineer visits, extra equipment, or a fair bit of hassle. Hosted telephony removes most of that.

From a day-to-day point of view, it just feels like a modern business phone system should. Calls can be answered from desk phones, mobiles, laptops, or home offices. Teams can work from different locations without the phone setup becoming complicated. And if your business grows, adding users or features is usually straightforward.

It also gives businesses access to features that used to be expensive or reserved for much larger companies. Things like call routing, voicemail to email, call recording, reporting, mobile apps and auto attendants all become much easier to manage.

One of the biggest advantages is resilience. Because the system isn’t tied to a single office location, problems like power cuts or office closures become far less disruptive than they used to be.

And despite the term “hosted telephony” sounding fairly technical, most businesses using it simply know it as “the phones work wherever we are.”

Back to Knowledge Base